Description

Duties/Responsibilities

Answering incoming phone calls
Order and payment processing
Dealing with customer complaints
Following up with customers
Making outbound phone calls
Cross-selling and upselling
carrying out market research
Keeping track of and updating customer databases
Customer feedback is gathered and reported on.
Onboarding and training new call center agents

Qualifications

Applicant must be at least 18 years old
Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25 - 30 WPM