Company Logo
Hiring CSR in Quezon City l Voice and Non Voice Account l On Site

Neksjob Philippines

Quezon City, Ncr, Second District, Ncr - National Capital Region

Company Logo
Urgent Hiring! Project Manager (Non Agent) l Work from Home Set Up

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Still Hiring Business analyst - IT delivery and Consumer billing I Work from Home I Up to 43k salary

Neksjob Philippines

Taytay, Rizal, Region Iv-A (Calabarzon)

Company Logo
Customer Service Representative l Optical Account Pasig - Earn Up to 37K monthly

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Telco Account I On site I With or Without Experience

Neksjob Philippines

City Of Cagayan De Oro (Capital), Misamis Oriental, Region X (Northern Mindanao)

Company Logo
Hiring CSR in Iloilo City l With or Without BPO Experience l 35k basic pay

Neksjob Philippines

City Of Iloilo (Capital), Iloilo, Region Vi (Western Visayas)

Company Logo
Educational Account I Work from Home I With or Without Experience

Neksjob Philippines

City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)

Company Logo
Hiring CSR in Cagayan De Oro l No BPO Experience Needed l On Site

Neksjob Philippines

City Of Cagayan De Oro (Capital), Misamis Oriental, Region X (Northern Mindanao)

Company Logo
Hiring CSR in Cebu City l No BPO Experience Needed l On Site

Neksjob Philippines

City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)

Company Logo
Retail Account I Work from Home I With or Without Experience

Neksjob Philippines

City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)

Workforce Manager | Makati City Work onsite/ Dayshift | 80k - 100k

Ncr, Second District, Ncr - National Capital Region

currently has applicants
Neksjob Philippines
Description

-Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements
-Develops the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes
-Working with Vendor Mgmt
-Ensuring role approvals are processed in accordance with Technology Approval Matrix
-Collaborate and contribute to improving other related processes
-Contribute to and administer the global Human Resources (FTE) Plan and maintain controls to manage headcount to a 7% vacancy rate
-Manage Staff Position approval process
-Source/download HR/Contingent workforce information from a variety of sources and is responsible for the production of monthly/quarterly FTE reporting used for benchmarks/reporting requirements including Audit Committee plan, regulatory reporting, and Balanced Scorecard
-Perform analysis of People demographics - tenure, work experience and academic/professional designations/turnover to support Audit Committee regulatory requirements, Benchmark initiatives
-Prepares reports and monitors efficiency of CPU operations

Qualifications

-3 years and Up experience as a Workforce Manager or any related workforce
-Must have experience in handling a team of leads and workforce analysts
-Create and maintain meaningful dashboards and reports
-Handle stakeholder escalation to ensure satisfaction, and act as an interface between team and management
-Roll out agent schedules, reporting, timekeeping, and call controlling that meet required and committed capacity for programs assigned on a weekly basis
-Up to 80k-100k salary ( but it depends on the experience of the candidate )

Associate Work Experience
Bachelor Educational Level
100000 Salary Offer
Hiring Till
50 Vacancies
Full Time Contract Type