Description

-Answering incoming calls from customers
-Resolving customer inquiries/requests
-Ensuring customer requests are handled in an appropriate and timely manner
-Utilizing various client-based tools and applications for customer management and servicing
-Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications

-Proactively use all available resources in order to generate targeted revenue of deposited new direct bookings
annually from both past and prospective customers.
-Manage own time and priorities, to efficiently contact and service leads
-Build and maintain relationships with contacted leads to facilitate repeat business
-Working with and developing outbound processes
-Display excellent customer service and exceed customer expectations at every opportunity
-Incorporate key messages and strategies to ensure the best outcome for the customer and the business , including brand compliance
-Utilize and develop creative selling techniques, including up-sell and cross-sell options to customers; promoting certain sailings as directed by the business
-Guide and influence contacted leads to make a booking using selling skills and strategies
-Proactively develop a lead follow-up process and strategy, including diary management to contact leads in a timely manner and the provision of further information and/or relevant brochure
-Take initiative to provide feedback and suggestions to the team and wider Customer Service department on process and procedural improvements
-Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company
-Challenge all levels of management utilizing correct channels, where facts and evidence require it
-Commit to and demonstrate the values and behaviors of Customer Service and the wider department