Description

Retail account call center agent responsibilities typically include:

Answering incoming calls from customers and providing information about products or services.
Assisting customers with placing orders, tracking shipments, and resolving billing and payment issues.
Handling customer complaints and escalating issues to management when necessary.
Entering and maintaining accurate customer data and order information in computer systems.
Following up with customers to ensure customer satisfaction and resolve any outstanding issues.
Keeping up-to-date with product knowledge and promotions to provide accurate and timely information to customers.
Meeting or exceeding sales targets and key performance indicators (KPIs) as defined by the organization.



Benefits:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about providing outstanding customer service and are looking for a challenging and rewarding career, we encourage you to apply today.

Qualifications

Please take note of our minimum requirements (for all accounts):

Work on site
Applicant must be at least 18 years old
Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25 - 30 WPM