Description

As a Customer Service Representative in the Travel and Tourism Account, you will be responsible for assisting customers with their travel needs. You will be the first point of contact for customers, and will handle inquiries, complaints, and other service-related issues. You will also provide information about travel products and services, make reservations, and ensure that customer travel arrangements are accurate and up-to-date.

Key Responsibilities:

Answering customer inquiries and resolving complaints in a professional and timely manner
Providing information about travel products and services, including flights, hotels, car rentals, and vacation packages
Making travel arrangements for customers, including booking reservations, issuing tickets, and processing payments
Ensuring that customer travel arrangements are accurate and up-to-date
Collaborating with other departments and teams to ensure that customer issues are resolved efficiently and effectively
Staying up-to-date with changes to travel regulations and policies, and communicating these changes to customers as needed

Qualifications

Applicants must be 18 years old
Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM