Develop your Career with Us l CSR Role l Retail Account l Insular
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Customer Services Representative
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Customer Service Consultant l CSR Role l Apply Now l High
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Looking for a job / CSR / Retail Account - Cebu IT Park Site
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Hiring for CSR Agents l Retail Account l Senior High or Fresh Grads l IT Park
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Looking for CSR / Tier Travel Account / Onsite - Silver City Site
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
No BPO Experience l Fresh Graduates l Call Center Agent l Banking Account
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Hiring for Customer Service as Financial Account - Bacolod Site
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Hiring for CSR as Travel Account / Onsite - Bacolod Site
Neksjob Philippines
City Of Bacolod (Capital), Negros Occidental, Region Vi (Western Visayas)
Get This Job Now l Call Center Agent l CSR l Travel Account
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Service Delivery Ops Specialist
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
JOB DESCRIPTION
RESPONSIBILITIES:
• Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors work load balancing
• Supports high quality work through a positive environment
• Monitors team members performance with the focus on improvement
• Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels
• Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
• Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
Qualifications
JOB QUALIFICATIONS
• At least 5 to 7 years of BPO Operations experience (3 years supervisory)
• Bachelor's degree/undergraduate
• Health related account is preferred