Description

Position: TSR - Internet Television Account (WOS)
Salary Package : PHP22,300/month
Location: EDSA Greenfield, Mandaluyong

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks and Benefits:
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Qualifications

Minimum Requirements:
- Applicants must be at least 18 years of age and above
- Applicants must be at least HS Grad(old curriculum) or SHS Grad(new curriculum)
- Applicants must have at least 1 year of International Call Center Experience
- Above-average to Excellent English communication skills
- Applicants have a working knowledge of computers
- Have good customer service, multi-tasking, and problem-solving skills
- Applicants willing to assign EDSA Greenfield, Mandaluyong Site
- Applicants willing to work in shifting schedules