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Customer Engagement Solutions (Parañaque Site)
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
Customer engagement refers to the interactions and experiences that customers have with a company or brand. It encompasses all touchpoints and interactions between the customer and the company, including pre-sale activities, product or service usage, and post-sale support.
The goal of customer engagement is to create positive, meaningful experiences for customers, build loyalty and trust, and ultimately drive customer retention and advocacy. This can be achieved through a variety of channels, including face-to-face interactions, social media, email, phone, and online chat.
Customer engagement strategies can include tactics such as:
Personalized communication: Customizing messages and interactions to fit the individual customer's needs and preferences.
Customer feedback: Gathering customer feedback and using it to improve products, services, and customer experiences.
Community building: Encouraging customers to connect and engage with each other and the company through online communities, social media, and events.
Loyalty programs: Offering rewards and incentives to encourage customers to remain loyal to the brand.
Customer service: Providing prompt, effective, and empathetic customer service to resolve customer issues and build trust.
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Qualifications
Qualifications:
Work on site set uo
1 month above call center experience (local or international voice/non voice/blended)
Good - Excellent Communication SkillsAt least HS Graduate
B2 up AM score for those apps without CCE