Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
Responsible for best-demonstrated practices for productivity enhancements
Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.

Qualifications

Completed at least 2 Years in College
At least 6 months experience in handling a Travel Account is preferred
Shifters 2 and Up (voice/international)
Adapters with Travel Background (e.g. Travel Agents, Cabin and Ground Crew)
Experience in Australian Campaign is an ADVANTAGE
Good English communication skills and comprehension