Description

As a Customer Service Representative, you will be responsible for providing exceptional customer service to business customers. You will handle a variety of inquiries, complaints, and requests, ensuring that each customer receives the highest level of service possible. This role requires exceptional communication and problem-solving skills, as well as the ability to work well in a fast-paced environment.

Key Responsibilities:

Serve as the primary point of contact for business customers, handling inquiries, complaints, and requests via phone, email, or chat
Provide accurate and timely information to customers, including product information, pricing, and order status
Resolve customer issues and complaints, escalating complex issues to a supervisor as needed
Process orders, returns, and exchanges in a timely and accurate manner
Maintain accurate customer records and ensure that all customer interactions are properly documented
Collaborate with other departments, such as sales and marketing, to provide customers with the best possible experience
Meet or exceed customer service targets and metrics, such as response time and customer satisfaction scores
Continuously seek opportunities to improve the customer experience and provide feedback to management on areas for improvement

Qualifications

At least 2 years CCE - Any
must have GOOD COMMS skills
At least 18 years old
Computer literate
Amenable to work on site
at least HS/SHS grad