Description

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks and Benefits:
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Qualifications

• Senior/ High school Graduate
• Minimum BPO 6 months experience related to Customer Service providing support via Email, online web support.
• Knowledge of automotive or car sales process an advantage
• Good English written communication skills
• Has a good customer service orientation
• Proficient in MS Office
• With sufficient computer navigational skills
• Willing to work in shifting schedules, weekends, and holidays.