Description

As a Customer Service Representative in the Telecommunications Account, you will be responsible for assisting customers with their telecommunications needs. You will be the first point of contact for customers, and will handle inquiries, complaints, and other service-related issues. You will also provide information about telecommunications products and services, troubleshoot technical issues, and ensure that customer accounts are accurate and up-to-date.

Key Responsibilities:

Answering customer inquiries and resolving complaints in a professional and timely manner
Providing information about telecommunications products and services, including internet, phone, and TV packages
Troubleshooting technical issues related to customer accounts and devices
Processing customer requests for changes to their accounts, including upgrades and cancellations
Ensuring that customer accounts are accurate and up-to-date
Collaborating with other departments and teams to ensure that customer issues are resolved efficiently and effectively
Staying up-to-date with changes to telecommunications regulations and policies, and communicating these changes to customers as needed

Qualifications

Qualifications:

Excellent communication skills
Willing to work on site
Candidate must be residing within Negros Occidental
With or without call center experience
At least High School grad or Senior High School graduate
No prior application with Teleperformance in the last 30 days
Not a former Teleperformance employee
Not currently enrolled or employed
Computer literate and good web navigation skills
Willing to work shifting scheduled including graveyard, weekend and holiday shift