Description

CUSTOMER EXPERIENCE EXECUTIVE
Campaign: Buy Now Pay Later Financial company - US Digital
Headcount Requirements: 75

Work Condition: Project-Based-3 months
Work Type: Blended
Work Schedule: Nightshift
Work Arrangement: Onsite
Reporting Site: Eastwood (1880)
Salary Package: PHP 21,000 (18k basic + 3k nontax allowance) + Completion Bonus of 18K after project*

Qualifications

Minimum Qualifications:
At least High School Graduate (old curriculum) / SHS Graduate (K-12)
BPO experience is not required Experience in Collections/Financial Background is an advantage
High-level communication skills
High level communication skills both oral and written
Competent in use of MS products/ Google and call center tools
Able to quickly build rapport and gain trust
An approachable, confident and competent phone manner
Meticulous attention to detail and understanding of the importance of getting things right the first time
A multi-tasker with experience working across multiple channels
Process driven but a nimble learner with the ability to adapt quickly when circumstances require it
Ability to problem-solve, negotiate and resolve conflict constructively
Maintains customer-centric attitude under pressure

Interested applicants may send their updated resumes to rosario@neksjob.com
Email Subject: Customer Experience Executive - Nightshift Applicant