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City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)

WE ARE LOKKING FOR Fraud Analyst

City Of Pasig, Ncr, Second District, Ncr - National Capital Region

currently has applicants
Neksjob Philippines
Description

- Monitor real time queues and observe customer transactions to identify fraudulent activity such as account take over, friendly fraud and other similar risks

- Make and execute decisions regarding validity of travel booking and work cooperatively with theinternal and external stakeholders to recognize trends and update system accordingly

- Review, investigate and make decisions for each travel booking transaction within SLA defined by the stakeholders

- Responsible for rejecting the majority of fraud orders on a daily basis and escalate complex or unusual cases to the Team Leader

- Detects and investigates patterns of suspicious customer behavior and fraud trends

- Investigate cases based on transaction patterns and trend analysis

- Researches and responds to inquiries from our client related to travel bookings and payment methods

-Research and conduct a deep dive investigation regarding False Positive cases and send a report together with a recommendation to our client

- Perform chargeback analysis; recommend rule additions or modifications to close any gaps identified

Qualifications

- 3+ years experience in ecommerce or travel fraud detection and prevention or equivalent travel analytical background is preferred

- Critical thinking skills with the ability to detect and analyze activity in a travel environment using multiple web-based tools

- Experience with fraud detection tools such as Sift is a plus

- Experience in working in the travel with basic knowledge of using GDS is a plus

- Excellent communication skills, both verbal and written

3 - 4 years related working experience Work Experience
Bachelor Educational Level
35000 Salary Offer
Hiring Till
25 Vacancies
Full Time Contract Type