Still looking for job?This is your chance to apply ! CSR l Airline l Insular, Cebu - Work Onsite
Neksjob Philippines
Cebu, Region Vii (Central Visayas)
Looking for a job? We got you ! Financial Travel Account l IT Park, Cebu – Work Onsite
Neksjob Philippines
Cebu, Region Vii (Central Visayas)
Hiring BPO Specialist for Telecommunications Account | Senior High or Fresh Grad l Work on Site
Neksjob Philippines
City Of General Santos (Dadiangas), South Cotabato, Region Xii (Soccsksargen)
With or without BPO Experience are accepted here! High Prio Banking l IT Park, Cebu - Work Onsite
Neksjob Philippines
Cebu, Region Vii (Central Visayas)
Hiring Customer Service Support for Healthcare Account-With competitive salary-Work on Site
Neksjob Philippines
City Of Laoag, Ilocos Norte, Region I (Ilocos Region)
Hiring BPO Specialist for Educational Account-Work on Site-Without BPO experience
Neksjob Philippines
Cagayan, Region Ii (Cagayan Valley)
CSR l Retail Account | With or Without BPO Experience l Misamis Oriental - Work from home
Neksjob Philippines
Misamis Oriental, Region X (Northern Mindanao)
JOIN, ENJOY AND GROW ! Hiring: CSR l Educational Account l Misamis Oriental - Work from home
Neksjob Philippines
City Of Cagayan De Oro (Capital), Misamis Oriental, Region X (Northern Mindanao)
Let's grow together l We're hiring for BPO Specialist for Hotel and Services Account l Work on Site
Neksjob Philippines
Cagayan, Region Ii (Cagayan Valley)
No Call Center Experience Required l CSR l Hotel and Services l Misamis Oriental - Work Onsite
Neksjob Philippines
City Of Cagayan De Oro (Capital), Misamis Oriental, Region X (Northern Mindanao)
Now Hiring / Call Center Agent / Makati Site (Financial Services and Banks account)
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
A customer service representative in financial services and banks is responsible for managing customer inquiries, resolving issues, and providing support for a range of financial products and services. Here are some common job responsibilities and duties for this role:
Provide exceptional customer service through various communication channels, including phone, email, chat, or in-person interactions
Assist customers with a range of financial inquiries, such as account balances, transactions, and account information
Process financial transactions, including deposits, withdrawals, and transfers, in a timely and accurate manner
Resolve customer complaints and issues, escalating to management as needed, and work to ensure customer satisfaction and retention
Promote additional products and services to customers, and work closely with sales and marketing teams to identify opportunities for cross-selling and up-selling
Provide support for online banking and mobile banking applications, and assist customers with navigating digital platforms and tools
Maintain accurate and up-to-date customer records, including account information, transaction history, and customer communication
Stay up-to-date on banking and financial regulations and guidelines, and ensure that all interactions with customers are compliant with relevant laws and regulations
Collaborate with other departments, such as risk management, compliance, and fraud prevention, to ensure that customer needs are being met while mitigating risk and ensuring the safety and security of financial transactions
Meet customer service performance metrics, such as response time, call volume, and customer satisfaction scores, and work to continuously improve customer service performance.
Qualifications
18 years of age and above
Filipino citizen or hold relevant status
Preferably a college graduate of any course
Willing to Start immediately
No prior application with Teleperformance in the last month or two months if endorsed by different BP
Willing to work on site (Ayala Makati)
Above Average Communication Skills