Description

Responsibilities may include:

Providing technical support to customers via phone, email, or chat
Diagnosing and troubleshooting technical issues with cable, internet, and phone services
Escalating more complex issues to higher-level technical support or engineering teams
Providing assistance with installation, setup, and configuration of cable, internet, and phone services
Updating customer accounts and service records with accurate and detailed information
Maintaining up-to-date knowledge of product features, pricing, and promotions
Collaborating with other teams and departments, such as sales and marketing, to ensure customer satisfaction and retention
Meeting or exceeding individual and team performance metrics, such as call resolution rates, customer satisfaction scores, and service level agreements.



ness to work flexible hours, including evenings and weekends

Benefits:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about providing outstanding customer service and are looking for a challenging and rewarding career, we encourage you to apply today.

Qualifications

Please ensure to pre-screen all candidates and endorse only those who passed the minimum qualifications:

Must be 18 years of age and above
At least high school graduate with diploma/certificate
Must NOT be a student/enrolled, and should have NO plans in pursuing their studies w/in 2 years employment in TP
Willing to work full-time and in shifting schedule (No Part-time)
No prior application with Teleperformance for the past 30 days
Average to excellent English communication skills
Computer literate and with good web navigation skills
Available to start ASAP

Prior experience in technical support or a related field
Strong communication and interpersonal skills
Ability to diagnose and troubleshoot technical issues
Knowledge of cable, internet, and phone technologies and protocols
Familiarity with relevant computer software and databases
Ability to work in a fast-paced environment and manage multiple tasks and responsibilities
Willing