Description

The main duties and responsibilities for this role typically include:

- Answering customer inquiries and resolving their concerns in a timely and professional manner.
- Documenting customer interactions and transactions in the company’s database.
- Maintaining a thorough understanding of company products, services, and promotions.
- Handling and resolving customer complaints in a calm and effective manner.
- Following established call center scripts and procedures.
- Meeting performance goals and targets set by the company.
- Keeping up-to-date with industry changes and new product information.
- Staying current with new technologies and communication methods.
- Adhering to all company policies and procedures, including those related to security and data protection.
- Participating in training and development programs to enhance skills and knowledge.

Qualifications

Qualifications:
- 1yr Call Center Experience
- Applicant must be at least 18 years old
- Applicant is a college level (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
- VALID NBI CLEARANCE is REQUIRED but can endorse those with a SCHEDULED NBI RELEASE