Description

About the role:

Ticketing knowledge and work through GDS queues
Communicating with airline partners, consolidators, and cross-department when needed.
Support our B2B customers in their Business Travels
Process ticket issuance, exchanges and refunds in all GDSs (Apollo, Sabre, Amadeus)
Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
Effectively answer concerns, inquiries raised via phone, chat, and/or email, providing product and service information, as needed.
Resolve problems by applying established TravelPerk policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough
Ensure customer satisfaction and provide professional customer support

Qualifications

Position requirements:

At least 1-3 years of experience and knowledge in using GDS systems such as (Amadeus, Sabre, Apollo etc.)
Preferably with experience in a Travel Agency or Airline
Excellent communication skills: verbal and written