Description

Job Responsibilities:
• Using a computerized system, responds to customer questions in a call center environment.
• May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs clients about services available and assesses customer needs.

Qualifications

Minimum Qualifications:
• at least 18 years old
• at least HS graduate
• savvy in computer & internet navigation
• High School / SHS & College Graduate
• Excellent to above average English communication skills
• WAHA (15mbps DL/ 12mbps UL)