Description

Reporting Analyst Responsibilities:
-Training and encouraging staff to maintain complete databases that can be used for subsequent analysis.
-Gathering raw data from pertinent individuals in each department.
-Collating such data to facilitate its interpretation.
-Checking and cleaning data, taking special care to replace erroneous values with correct figures.
-Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables.
-Reporting on insights obtained, which might be utilized to inform business strategies.
-Consulting on areas of uncertainty to promote optimal use of ideas derived from data.
-Creating and updating data sets that evolve in tandem with our business's needs.

Qualifications

-Proficient in MS Office applications, with advanced MS Excel skills
-Analytical, data driven
-Skilled in extraction of data from multiple sources
-Creative at building reports to visualize data in story telling fashion
-Can ramp up quickly and is familiar with call center reporting and metrics
-Ability to decipher trends in data
-Ability to catch data discrepancies and highlight
-Ability to view data and highlight changes that indicate movement in metrics
-Plus: Is familiar with database query languages (SQL), reporting from Amazon, Aspect WFM, Microstrategy and similar BI tools