Description

"Fraud Analyst | Pioneer Travel Account at Pasig City | Earn 35k monthly

Job Highlights
Earn 35k monthly salary
Endless career advancement opportunities
Best-in-class healthcare benefits from Maxicare

Job Description
In this role you will:
- Monitor real time queues and observe customer transactions to identify fraudulent activity such as account take over, friendly fraud and other similar risks
- Make and execute decisions regarding validity of travel booking and work cooperatively with theinternal and external stakeholders to recognize trends and update system accordingly
- Review, investigate and make decisions for each travel booking transaction within SLA defined by the stakeholders
- Responsible for rejecting the majority of fraud orders on a daily basis and escalate complex or unusual cases to the Team Leader
- Detects and investigates patterns of suspicious customer behavior and fraud trends
- Investigate cases based on transaction patterns and trend analysis
- Researches and responds to inquiries from our client related to travel bookings and payment methods
-Research and conduct a deep dive investigation regarding False Positive cases and send a report together with a recommendation to our client
- Perform chargeback analysis; recommend rule additions or modifications to close any gaps identified

Qualifications

A perfect candidate has:
- 3+ years experience in ecommerce or travel fraud detection and prevention or equivalent travel analytical background is preferred
- Critical thinking skills with the ability to detect and analyze activity in a travel environment using multiple web-based tools
- Experience with fraud detection tools such as Sift is a plus
- Experience in working in the travel with basic knowledge of using GDS is a plus
- Excellent communication skills, both verbal and written