Description

As a Customer Service Professional, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications

minimum 1-3 months call center experience
savvy in computer & internet navigation
Communication Skills – Should be above average (Slight neutral or almost neutral accent)
Must be conversant, energetic and emphatic, able to ask logical questions
Must have an ability to understand the customer’s needs.