Description

Job Overview: The Customer Service Representative (Banking Account) will be responsible for providing excellent customer service to clients of a banking institution. The successful candidate will be responsible for handling inquiries, complaints, and resolving problems in an efficient and professional manner while adhering to the bank's policies and procedures.

Key Responsibilities:

• Answer customer inquiries through various channels such as phone, email, and chat
• Provide accurate information about bank products and services to customers
• Assist customers in opening new accounts, making deposits and withdrawals, and updating account information
• Identify and resolve customer complaints and problems in a timely and professional manner
• Process transactions accurately and efficiently while adhering to bank policies and procedures
Maintain customer records and documentation accurately and confidentially
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Meet performance targets and KPIs set by the bank

Qualifications

Qualifications:

• at least HS Grad (old curriculum) / SHS Grad (new curriculum)
• with/without BPO Experience
• Excellent communication skills
• Amenable to work on site
• at least 18 years of age
• Computer literate and with good web navigation skills
• Available to start ASAP