Description

Extending a professional, courteous greeting to customers. promptly returning calls and emails. If you are unable to respond to questions, refer them to your line manager. providing information about members' benefits to patients and healthcare professionals.

Responsibilities:
Handle and carefully respond to all customer inquiries via inbound calls and email
Provide excellent customer service through active listening
Work with confidential customer information in a secure manner
Aim to resolve issues on the first call by being proactive
Appropriately and adequately communicate with customers

Qualifications

at least 18 years old
at least HS/SHS graduate
Above average English communication skills
Good computer navigation skills on multiple systems
typing speed of 25-30 wpm