Description

We are looking for a customer service agent who will be responsible for providing excellent customer service and support to our customers. The successful candidate will be able to handle a high volume of inquiries, resolve issues and ensure customer satisfaction. This position requires excellent communication skills, patience, and empathy towards customers. The ideal candidate will be able to work in a fast-paced environment and work effectively with other team members.

Responsibilities:
• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Identifying customer needs and providing appropriate solutions and recommendations
• Ensuring customer satisfaction through effective communication and problem-solving skills
• Recording and documenting customer interactions and feedback
• Escalating unresolved issues to the appropriate departments or senior management
• Participating in ongoing training to stay up-to-date on products and services
• Maintaining a high level of professionalism and customer focus at all times

Why pick us?
• Competitive Salary
• Exciting Performance Bonuses & Account Specific Allowances
• Career Advancement Opportunities
• Promote Within the Company
• Comprehensive Healthcare Benefits

Qualifications

Minimum Requirements:
• At least HS or SHS graduate
• Excellent communication skills
• Good to excellent communication skills
• At least 1-3 months CCE
• Work On-site