Description

Job Description:

• Designs and develops instructional materials for training courses that support employee competency development
• Demonstrates and utilizes effective learning needs analysis, project management, course development, and evaluation skills
• Can independently develop entry and advanced level courses for all leadership levels
• Able to utilize multimedia technology and authoring tools
• Certifies Learning & Development Trainers on facilitation of newly developed curriculum
• Facilitates employee skill development classes as needed
• Revises/updates existing training materials for better training results
• Validates effectiveness of training programs and recommends improvements to address identified opportunities/gaps

Qualifications

Required Skills: MUST have a collections account background (Atleast a year)

• At least 2 years of work experience in the related field is required for this position: Designing, developing modules/curricula for behavioral/motivational, leadership training in Call center/BPO

Training, E-Learning applications, LMS.
• Looking for someone who as current experience in today’s collection environment (5 years or more)
• This covers strong background of collections processes, laws, and knowledge in the US market. Both Banking and consumer collections.
• 65k is cap but willing to accept more than that depending on how strong the background