Description

"A Call Center Agent is responsible for handling inbound or outbound calls from/to customers.

Responsibilities:

- Answering customer inquiries and resolving their concerns in a timely and professional manner.
- Documenting customer interactions and transactions in the company’s database.
- Maintaining a thorough understanding of company products, services, and promotions.
- Handling and resolving customer complaints in a calm and effective manner.
- Following established call center scripts and procedures.
- Meeting performance goals and targets set by the company.
- Keeping up-to-date with industry changes and new product information.
- Staying current with new technologies and communication methods.
- Adhering to all company policies and procedures, including those related to security and data protection.
- Participating in training and development programs to enhance skills and knowledge.

Qualifications

- Must be 18 years of age and above
- At least high school graduate with diploma/certificate
- Must NOT be a student/enrolled, and should have NO plans in pursuing their studies w/in 2 years employment in TP
- Willing to work full-time and in shifting schedule (No Part-time)
- Computer literate with good web navigation skills

Work From Home Requirements:
- Minimum upload speed of 5 MBPS
- Minimum download speed of 10 MBPS
- Wired connection from modem/router to PC
- Conductive workspace away from distractions
- Highly stable internet connection with no packet loss