Description

Job Summary: The Customer Service Representative for the Home Security Account is responsible for providing exceptional customer service to clients who have purchased home security products and services. This role will be responsible for managing customer inquiries and complaints, troubleshooting issues, and escalating complex cases to higher-level management.

Key Responsibilities:

Provide exceptional customer service by promptly answering incoming calls and emails from customers and resolving their inquiries in a timely and professional manner
Assist customers in navigating their home security systems and troubleshooting any issues they may encounter
Update customer accounts with relevant information, such as changes in contact information or account status
Escalate complex cases to higher-level management and coordinate with other departments to ensure timely resolution of customer issues
Communicate clearly and effectively with customers, colleagues, and management to ensure that everyone is informed and up-to-date on customer issues and resolutions
Utilize a variety of tools and software to provide support to customers and maintain accurate records of customer interactions
Meet or exceed established performance metrics related to customer satisfaction, quality assurance, and productivity
Continuously seek to improve the customer experience by identifying opportunities for process improvement and suggesting solutions to management

Qualifications

Qualifications:

Applicants must be 18 years old
Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM
Amenable to work on site
At least 1 month CCE