Description

As a customer service representative in a financial account, your primary responsibility is to provide exceptional customer service to clients who have financial accounts with your company. Your job description may include:

Responding to customer inquiries: You will be responsible for answering customer inquiries regarding their accounts, such as account balances, transaction history, and interest rates. You may also need to answer questions about the products and services offered by the company.

Providing guidance and support: You will need to guide customers through the process of setting up new accounts, updating account information, and resolving issues with their accounts. This may involve troubleshooting technical issues or explaining complex financial concepts in a simple and easy-to-understand manner.

Handling complaints: You will need to handle customer complaints in a professional and empathetic manner, resolving issues to the customer's satisfaction and escalating issues as needed to higher-level customer support or management.

Maintaining accurate records: You will need to maintain accurate records of all customer interactions, including inquiries, complaints, and resolutions. You may also need to input and update customer account information in the company's databases.

Meeting performance targets: You may be required to meet performance targets related to customer satisfaction, response times, and other key performance indicators.

Adhering to company policies and procedures: You will need to adhere to company policies and procedures, including those related to security, privacy, and regulatory compliance.

Promoting products and services: You may also be responsible for promoting and upselling additional financial products and services to customers, such as credit cards, loans, and investment products.

Qualifications

Qualifications:

Applicants should be Filipino citizen or hold relevant residence status
No prior application with Teleperformance in the last 30 calendar days
Good communication and computer navigation skills
Willing to work on site
Willing to work on shifting schedules/holidays/weekends
Willing to work full time
Willing to undergo the whole recruitment process
Willing to start immediately
Must not have conflict of interest such as plans to study/enroll or work abroad.