Description

As a customer service representative in a crypto account, your primary responsibility is to provide excellent customer service to customers who are using crypto products and services. Your job description may include:

Responding to customer inquiries: You will be responsible for answering customer inquiries related to crypto products and services, such as crypto wallets, exchanges, and trading platforms. This may include providing information on features, fees, and security measures.

Assisting with account management: You will need to assist customers with managing their crypto accounts, including verifying identities, setting up two-factor authentication, and resetting passwords.

Handling complaints: You will need to handle customer complaints in a professional and empathetic manner, resolving issues to the customer's satisfaction and escalating issues as needed to higher-level customer support or management.

Providing technical support: You will need to provide technical support to customers who are experiencing issues with crypto products and services, such as troubleshooting transaction issues, connectivity issues, and wallet synchronization issues.

Maintaining accurate records: You will need to maintain accurate records of all customer interactions, including inquiries, complaints, and resolutions. You may also need to input and update customer information in the company's databases.

Meeting performance targets: You may be required to meet performance targets related to customer satisfaction, response times, and sales targets.

Adhering to company policies and procedures: You will need to adhere to company policies and procedures, including those related to security, privacy, and regulatory compliance.

Promoting crypto products and services: You may also be responsible for promoting and upselling additional crypto products and services to customers, such as trading tools, crypto lending, and staking.

Qualifications

Applicants should be Filipino citizen or hold relevant residence status
No prior application with Teleperformance in the last 30 calendar days
Good communication and computer navigation skills
Willing to work on site
Willing to work on shifting schedules/holidays/weekends
Willing to work full time
Willing to undergo the whole recruitment process
Willing to start immediately
Must not have conflict of interest such as plans to study/enroll or work abroad
Preferably with 1 year int’l voice CCE