Description

The main duties and responsibilities for this role typically include:

- Answering customer inquiries and resolving their concerns in a timely and professional manner.
- Documenting customer interactions and transactions in the company’s database.
- Maintaining a thorough understanding of company products, services, and promotions.
- Handling and resolving customer complaints in a calm and effective manner.
- Following established call center scripts and procedures.
- Meeting performance goals and targets set by the company.
- Keeping up-to-date with industry changes and new product information.
- Staying current with new technologies and communication methods.
- Adhering to all company policies and procedures, including those related to security and data protection.
- Participating in training and development programs to enhance skills and knowledge.

Qualifications

Qualifications
We are looking for a candidate with these qualifications:
High School Diploma or Equivalent
Good to Excellent Communication Skills
Proficient in relevant compute application
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Amenable to work onsite
At least 1-3 SABRE/AMADEUS GDS experience 
AM scor: B2 Above