Description

Key Responsibilities:

• Act as the primary point of contact for customers of a telecommunications account, answering inquiries and addressing issues related to products and services such as phone, internet, and cable TV.
• Proactively identify opportunities to deepen customer relationships and provide personalized service that exceeds their expectations.
• Analyze customer requests and make decisions based on company policies and procedures, ensuring all transactions are in compliance with regulatory guidelines.
• Collaborate with other departments within the company to resolve complex customer issues and ensure that all customer inquiries are responded to in a timely manner.
• Act as an ambassador for the company, maintaining a professional demeanor and providing a positive image of the organization at all times.
• Maintain accurate and up-to-date customer records in the company's systems.
• Keep up to date with industry trends and telecommunications products and services, proactively recommending appropriate options to customers to improve their experience.
• Consistently meet or exceed individual and team targets for customer satisfaction, productivity, and quality of service.

Qualifications

• atleast 6 months BPO experience
• atleast HS grad (old curriculum) or SHS grad (new curriculum)
• willing to work on site
• Have good customer service, multi-tasking and problem-solving skills
• Have excellent communication skills
• Have working knowledge on computers