Description

Key Responsibilities:

• Act as the primary point of contact for high-priority banking clients, answering inquiries and addressing issues related to banking products and services.
• Proactively identify opportunities to deepen client relationships and provide personalized service that exceeds their expectations.
• Analyze customer requests and make decisions based on bank policies and procedures, ensuring all transactions are in compliance with regulatory guidelines.
• Collaborate with other departments within the bank to resolve complex customer issues and ensure that all customer inquiries are responded to in a timely manner.
• Act as an ambassador for the bank, maintaining a professional demeanor and providing a positive image of the organization at all times.
• Maintain accurate and up-to-date customer records in the bank's systems.
• Keep up to date with industry trends and banking products and services, proactively recommending appropriate options to customers to improve their financial well-being.
• Consistently meet or exceed individual and team targets for customer satisfaction, productivity, and quality of service.

Qualifications

Qualifications:

• at least HS Grad (old curriculum) / SHS Grad (new curriculum)
• with/without BPO experience
• Excellent Communication skills
• willing to work onsite
• Have good customer service, multi-tasking and problem-solving skills
• Have working knowledge on computers