Description

Educational account call center responsibilities typically include:

Answering incoming calls from students, parents, or educators and providing information about educational programs, admissions, financial aid, and other related topics.
Assisting students and parents with completing applications, submitting required documents, and resolving issues related to the admissions process.
Providing information on academic policies, such as course schedules, registration deadlines, and graduation requirements.
Handling student complaints and concerns, and escalating issues to management when necessary.
Making recommendations on educational programs and courses, and assisting students with career planning and exploration.
Entering and maintaining accurate student data and academic records in computer systems.
Meeting or exceeding customer service standards and key performance indicators (KPIs) as defined by the organization.


Benefits:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about providing outstanding customer service and are looking for a challenging and rewarding career, we encourage you to apply today.

Qualifications

Please take note of our minimum requirements (for all accounts):

Work at Home
Applicant must be at least 18 years old
Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25 - 30 WPM