Description

As a Technical Support Representative for the Telco Account, you will be responsible for providing exceptional technical support to customers of a telecommunications company. You will respond to customer inquiries via phone, email, and chat, providing technical support and troubleshooting assistance for products and services, handling billing inquiries, and general customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide technical support and troubleshooting assistance for telecommunications products and services
• Handle billing inquiries and facilitate refunds and cancellations
• Resolve customer complaints and disputes
• Monitor and report on customer feedback and concerns
• Identify opportunities for improving the technical support experience and provide suggestions to management

Qualifications

Qualifications:

• Applicants must be 18 years old and above
• Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
• Above Average English communication skills
• Good computer navigational skills on multiple systems
• Typing speed of 25-30 WPM