Description

- Responding or calling out to clients in order to know about and solve their problems, concerns, or other worries about products or services.
- Responding to inquiries in a timely manner, explaining potential solutions, and making clients feel supported and valued.
- Understanding call center metrics and striving to meet or exceed them while offering great reliable customer service.
- As needed, trying to engage in effective communication with callers, confirming or clarifying information, and diffusing irate customers.
- Establishing lasting connections with clients and other customer service team members based on trust and reliability.

Qualifications

* Experience in Customer Service SALES is required
* At least HS/SHS Graduate
* With excellent English communication skills (both Oral and Written)
* Experience on phone, email, and live chat support is preferred but not required
* Has strong verbal and written communication and comprehension skills
* Amenable to report onsite