Description

You’ll be part of a team that aims for excellence with competitiveness in the field of customer service.
As a Customer Care Specialist, you’ll be delivering support to customers and clients of the
biggest product brands world – wide.

You’ll be in-charge of:
• Answering incoming calls from our customers
• Providing solutions to customer inquiries/requests
• Guaranteeing customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Provide leading-edge service in a welcoming, assured and knowledgeable manner

Qualifications

• At least high school graduate
• Experience of at least six months
• Excellent English Communication skills - verbal and written
• Basic knowledge on computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in shifting schedule including graveyard shift and during holidays
• Good team player