Description

Job Overview: The Customer Service Representative (Online Streaming Account) will be responsible for providing excellent customer service to clients of an online streaming service company. The successful candidate will handle inquiries, complaints, and resolve problems in an efficient and professional manner while adhering to the company's policies and procedures.

Key Responsibilities:

• Answer customer inquiries through various channels such as phone, email, and chat
• Provide technical support and troubleshooting assistance to customers experiencing issues with the streaming service
• Assist customers in managing their accounts, including billing and payment issues, subscription renewals, and cancellations
• Educate customers on product features and benefits, and suggest upgrades or additional services as appropriate
• Identify and resolve customer complaints and problems in a timely and professional manner
• Process transactions accurately and efficiently while adhering to company policies and procedures
• Maintain customer records and documentation accurately and confidentially
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Meet performance targets and KPIs set by the company

Qualifications

Qualifications:

• have at least 6 months BPO Experience
• Excellent communication skills
• Amenable to work on site
• at least 18 years of age
• Computer literate and with good web navigation skills
• Available to start ASAP