Description

Salary Package: Php 22,300.00

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:
• Respond to customer inquiries via phone, email, chat, or in-person
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information about products or services
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Process orders, forms, applications, and requests
• Follow communication procedures, guidelines, and policies
• Work with the customer service manager to ensure proper customer service is being delivered
• Provide feedback on the efficiency of the customer service process
• Continuously improve product knowledge and customer service skills
• Ensure customer satisfaction and provide professional customer support.

Qualifications

Qualifications:
• Applicants should be Filipino citizens or hold relevant residence status
• Good communication and computer navigation skills
• Willing to work on Shifting schedules/Holidays/Weekends
• Willing to work Full Time
• Willing to undergo the whole recruitment process
• Willing to start immediately
• Work on site