Description

• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Concession of the customers' troubles by recommendation of products, services or procedures
• Evaluation of the systems' problems to recommend enhancements

Qualifications

• Senior/ High school Graduate more than 1 yr BPO experience handling international accounts.
• College graduate / Preferably completed 2 years of college education with at least 6 months of BPO experience
• Has a trouble shooting experience
• With technical background
• Has a good customer service orientation
• Effective with oral and written communication skills
• With sufficient computer navigational skills
• Willing to work in shifting schedules, weekends, and holidays.