Description

As a Customer Service Representative for a Financial Account, you will be responsible for providing exceptional customer service and support to clients in the financial industry. You will be the primary point of contact for customers, responding to inquiries, resolving issues, and ensuring their needs are met in a timely and professional manner. You will also be responsible for handling financial transactions and maintaining accurate records.

Responsibilities:

Provide exceptional customer service by answering inbound calls and responding to customer inquiries, concerns, and issues.
Provide accurate and timely information to customers regarding their account balance, transaction history, and other account details.
Resolve customer issues and complaints by taking ownership of the issue and finding a resolution that meets the customer's needs.
Process financial transactions, including deposits, withdrawals, and payments, accurately and efficiently.
Maintain accurate records of all customer interactions and transactions, ensuring that all information is up-to-date and accessible.
Maintain a professional and courteous demeanor at all times, demonstrating a commitment to customer satisfaction and representing the company in a positive light.
Stay up-to-date on industry trends, company policies, and procedures, and regulatory requirements.
Participate in training programs and ongoing professional development to improve job performance and enhance customer service skills.

Qualifications

Qualifications:

Applicants must be 18 years old
Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM
Willing to work on site
Valid NBI Required