Description

determining and evaluating a customer's needs to make sure they are met
Customers should be given product or service recommendations based on their requirements and preferences.
Clarify client concerns and provide step-by-step instructions for fundamental difficulties to resolve product or service problems.
Handle requests for account activation, account upgrades, subscription renewals, and the delivery and clarification of billing statement information.

Qualifications

High School Diploma or Equivalent
Good to Excellent Communication Skills
Proficient in relevant compute application
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Amenable to work onsite