Description

• Answering incoming calls from customers

• Resolving customer inquiries/requests

• Developing and maintaining accurate files

• Ensuring customer requests are handled in an appropriate and timely manner

• Utilizing various client-based tools and applications for customer management and servicing

• Providing cutting-edge service in a friendly, confident and knowledgeable manner



Perks and Benefits:

• Paid training

• Competitive salary

• Monthly performance incentives

• Benefits after six (6) months

• Vacation entitlement upon hire

• Career pathing and advancement opportunities

Qualifications

- 3 years travel account experience (inclusive of 1 year GDS experience)

- 3 years experience can be a combination of BPO and Non-BPO Experience

- Non BPO Experience should have a client facing experience and used GDS tools eg: Ticketing Agent/Officer

- Above average to excellent communication skills in English

- Willing to work in shifting schedules