Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements

Qualifications

At least High School Graduate
Minimum 1 year Call Center experience (All Voice Experience/International);
Good-Excellent Communication skills
18 years of age and above .
Computer literate and good web navigation skills​
Willing to work shifting schedules including graveyard, weekend, and holiday shifts.​
Available to start ASAP
​Fully Vaccinated