Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
Responsible for basic customer and team communication via e-mail, memos, voicemails, etc

Qualifications

Qualifications:
● At least High School Graduate (old curriculum) / SHS Graduate (K-12)
● BPO experience is not required Experience in Collections/Financial Background is an advantage
● High level communication skills
● High level communication skills both oral and written
● Competent in use of MS products/ Google and call center tools
● Able to quickly build rapport and gain trust
● An approachable, confident and competent phone manner
● Meticulous attention to detail and understanding of the importance of getting things right the first time
● A multi-tasker with experience working across multiple channels
● Process driven but a nimble learner with the ability to adapt quickly when circumstances require it
● Ability to problem solve, negotiate and resolve conflict constructively
● Maintains customer centric attitude under pressure