Description

Essential Duties & Responsibilities
- Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.
- Verifies and updates customer information, responds to queries and resolves issues.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
- Accurately document and update records and databases in accordance with prescribed formats and required systems.
- Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
- Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Where applicable, communicate with customer to resolve any account questions or inquiries.
- Communicate feedback and progress to management.
- Maintain diplomacy and tact when dealing with upset or escalated calls.
- Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with company policies and procedures.

Qualifications

We are looking for a candidate with these qualifications:
College Graduate
Good to Excellent Communication Skills
Proficient in relevant compute application
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Amenable to work onsite

Perks!
Competitive Salary
Specific Allowances
Exciting Performance Bonuses & Account
Career Advancement Opportunities
Comprehensive Healthcare Benefit