Description

Duties/Responsibilities
Answering incoming phone calls
Order and payment processing
Dealing with customer complaints
Following up with customers
Making outbound phone calls
Cross-selling and upselling
carrying out market research
Keeping track of and updating customer databases
Customer feedback is gathered and reported on.
Onboarding and training new call center agents

Qualifications

Qualifications
- At least 6 months Experience of Call Center Agent
-Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Willing To Work On Site