Description

Job Summary:
The Quality assurance analyst will conduct testing on software, websites, and other technical products to identify and resolve bugs, defects and other potential issues.

Duties/Responsibilities:
Reviews design specifications to understand the scope, requirements, and function of the software product.
Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
Conducts testing to ensure products perform according to user requirements and within established guidelines.
Identifies, logs, and recreates error codes, bugs, and defects.
When a product does not perform within specifications, reports defects to programmers while identifying and recommending solutions, improvements, and updates.
Performs other duties as assigned.

Benefits:
Competitive salary and benefits
Career development opportunities
Flexible scheduling
Positive work environment
Employee recognition and rewards

If you are passionate about providing excellent customer service and are looking for a challenging and rewarding career, we encourage you to apply today!

Qualifications

Qualifications:

-Bachelor's degree in a related field (such as business, communications, or customer service) preferred
- 1-3 years of experience in a quality assurance role within a BPO or customer service environment
- Excellent communication skills, both written and verbal
- Strong analytical skills and attention to detail
- Experience with quality monitoring software and tools
- Ability to work independently and in a team environment
- Strong organizational and time management skills