Description

This role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role

Open to newbies or with customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure happy customers
You lead by example and work with your team to contribute to the overall success of your client program

Qualifications

At Least 18 Years old
At Least a Hs/Shs Graduate
Good English Communications and interaction Skills
Amenable to Shiffting Schedules