Description

The Customer Service Representative will be responsible for providing excellent customer service to clients in the auto finance account. This position requires handling inbound and outbound calls, email, and chat to assist clients with their inquiries and concerns. The primary objective is to ensure customer satisfaction by resolving issues and providing helpful solutions.
Key Responsibilities:
• Responding to customer inquiries and concerns related to their auto finance account.
• Handling inbound and outbound calls, email, and chat to assist clients.
• Providing customers with accurate information about their account status, payment details, and other relevant information.
• Resolving customer issues in a timely and efficient manner.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to resolve customer issues.
• Providing feedback to the management team on trends and issues affecting customers.
• Updating customer account information as necessary.
• Adhering to company policies and procedures.

Qualifications

1yr CCE - Any
DAYSHIFT
Above Ave comms
with valid NBI clearance
Must have reached College Level education attainment for old curriculum
can ACCEPT SHS Grad for NEW Curriculum